Doing Disability at the Bank is one of twelve case studies associated with the research network called The Changing Nature of Work and Lifelong Learning in the New Economy (WALL). The Network was funded by the Social Sciences and Humanities Research Council of Canada (2002-2007). 1 Its case studies ranged across disparate environments including schools, unions, community agencies and domestic sites. Our study was the only one in the financial sector, and the only one focusing solely on the experience of employees with disabilities. Its purpose was to identify and describe the informal learning strategies that disabled employees 2 use in order to be successful in corporate jobs. What do they have to learn in order to be successful in the complex and competitive world of a Canadian bank? Beyond formal training programs, how do they learn what they need to know? What are the challenges of that learning and how could those challenges be met? Broadly speaking, these questions have shaped our work.